Shipping policy

By using and purchasing through this site, you automatically acknowledge and agree to our terms and policies. We reserve the right to change these terms at any time. 

ORDER PROCESSING TIME: Typical order processing time is 1-3 business days during normal operations. We will always pack orders as quickly and as safely as possible. 

ORDER CANCELLATION:  An order may be canceled prior to shipping. Once an order has shipped, all sales are final. We reserve the right to cancel any unshipped order. We reserve the right to cancel or adjust any orders when unable to communicate with the customer.

SHIPPING: We do not charge a handling fee with orders. We do pass on all commercial shipping rates. As we are a small business, we cannot provide Amazon-style shipping prices and time frames. We do our best to figure shipping costs appropriately. We will refund excess shipping charges at our discretion. We appreciate your understanding.

CUSTOMER CONTACT INFORMATION: We may need to contact you about your order. If the proper contact information is not provided, we are not responsible for any issues that may arise with your order. We reserve the right to cancel an order due to non-response and/or non-compliance.

MISSING PACKAGES: Please take special note that we are not responsible for a package that has been shown delivered by the USPS but is missing to you. Porch/Mail Theft is becoming more and more prevalent, and it is not the responsibility of Rustic Country Soaps & More or the USPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the USPS, please contact your local USPS office as they are best equipped to locate your package.   We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.

DAMAGED ITEMS: If your items arrive damaged, please take photos of the damaged product(s) and box and contact the USPS and Rustic Country Soaps & More immediately. We will file a claim on your behalf but will need proof and documentation from the customer to file the claim.

ALLERGY WARNING: We use a variety of ingredients in our products. At some point, one ingredient may have been in contact with another ingredient. It is important that you are aware of ingredients/allergens that could affect you and know that we do use other ingredients/possible allergens in our facility. It is always possible that ingredients and finished products have come in contact. Please contact Rustic Country Soaps & More if you have more questions.

GENERAL PRODUCT WARNINGS AND CAUTIONS:  It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. Rustic Country Soaps & More is not responsible for injuries or accidents.